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Privacy Policy

Last updated: September 20, 2022

Travelpa takes your privacy and the protection of your personal data very seriously.
This Privacy Policy is designed to put you in a position to understand what data we collect, why we collect it and how we safeguard the data. The use of your data must comply with the spirit of  both this Statement and Applicable Laws.

By proceeding ahead on our website, you acknowledge and agree to our terms of use. Hence, you hereby indemnify and hold Aptotech not liable for any;

  • loss, damages or injury that you may incur as a result of any unintentional disclosures of data to unauthorised persons or
  • the provision of incorrect or incomplete personal data to Aptotech.

Personal Data


We are a South Africa based company and our website is hosted via servers provided by Texo Webhosting cc  based in Cape Town, South Africa. For more information on their terms please click here.


In order to service our clients, we may require all or some of the following information:

    • First and last names and / or
      the details of your corporation, which may include your address, contact details and contact person.
    • Information required by law to generate a quote or invoice.
    • Communication correspondence or enquiries from you or anyone acting on your behalf or an official representative of the corporation;
    • Meeting confirmation details via Calendly; full names, email , corporation details and preferred meeting time.
      You can view the Calendly privacy policy here
    • Details of transactions initiated with us
    • Details of contracts initiated with us
    • Details of the location where you intend to install and/or use our devices ie dimensions of the space, projected occupancy, confirmation of installed windows or the absence of windows

If you are under eighteen years of age;
– you require parent content or
– that of your legal guardian,
before you can legally submit any of your personal data.

If we discover that said consent , was absent we will promptly delete the submitted personal data from our systems.

Data Collection

Any data collected by us directly or indirectly is limited to the following platforms:

  • contact forms
  • meeting request submitted via Calendly
  • direct request via email or any of our social media accounts
  • newsletter preceded by your voluntary sign up
  • telephonic request

Information submitted through the contact form , on our website is sent to our company email, hosted by Texo.

These submissions are solely for customer service purposes and shall not be used for marketing purposes or shared with third parties.


Information submitted , in order to setup a meeting, via Calendly is solely for customer service purposes and shall not be used for marketing purposes or shared with third parties.


Information submitted , via any of the said platforms, is solely for customer service purposes and shall not be used for marketing purposes or shared with third parties.


Information submitted is solely for the purposes of delivering the newsletter and shall not be used for marketing purposes or shared with third parties. You may opt out of the newsletter by clicking the unsubscribe button.


Information submitted telephonically, will be transcribed and sent via email as proof of a dialogue exchange. Said information solely for customer service purposes and shall not be used for marketing purposes or shared with third parties.

Please note:
In cases where you share the details of a third party please:

  • inform said third party prior to submitting any data
  • ensure you have the consent of said third party to submit their personal data on their behalf
  • confirmation that there are no objections to us collecting and processing their personal data

Data Processing


We use your personal information in the following circumstances:

  • Pre and post sales support
  • Technical advice where requested
  • Enquiries related to repairs
  • Research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others.
  • Data analytics and/or enrichment;
  • Customizing the website to make your experience more personal and engaging;
  • To carry out analysis and customer profiling;
  • To identify other products and services which might be of interest to you;
  • To assess and deal with complaints and requests;
  • To conduct market research and provide you with information about our products or services from time to time via email, telephone or other means
  • Where you have unsubscribed from certain direct marketing communications, for the purposes of ensuring that we do not send such direct marketing to you again.

In order to carry out our commitment in terms of customer service delivery, we may contact you regarding the following:

Promotional Offers

On occasion we may send you offers on current and future products.


We will also use your information to respond to your questions or comments.


We may contact you to inform you about changes in your services, our service offering and other important service-related notices, such as changes to the Notice or about security or fraud notices.

Legal Compliance

We may use your information to comply with applicable legal or regulatory obligations, including complying with requests from law enforcement or other governmental authorities, or in legal proceedings involving Aptotech.


We do not sell your information to any third parties or disclose it in exchange for money or other valuable consideration. We do not share your Personal Data with others except as indicated within this Notice, or when we inform you and give you an opportunity to opt-out of having your Personal Data shared.

We will never use Invitee data to send direct marketing via emails, SMS, physical mailings, or other similar communication channels to advertise or promote the use of our product and services or those of a third-party.


We may share information with Service Providers and government entities for legal, security, and safety purposes. This includes sharing information in order to enforce policies or contracts, address security breaches, and assist in the investigation of fraud, security issues, or other concerns.

We require Service Providers to agree to take reasonable steps to keep the Personal Data that we provide to them secure. We do not authorize them to use or disclose your Personal Data except in connection with providing their services.


We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In addition, we have multiple mitigation strategies in place. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity.

Your Rights


If you have submitted your personal data to us, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.


You may request details of personal information which we hold about you under the Promotion of Access to Information Act 2 of 2000 (“PAIA”). Fees to obtain a copy or a description of personal information held about you are prescribed in terms of PAIA. Confirmation of whether or not we hold personal information about you may be requested free of charge. If you would like to obtain a copy of your personal information held by Aptotech, please consult our PAIA Manual.


You may request the deletion of your personal data by submitting a request on this page using the deletion of personal data request form. 


Where there is a dispute , the laws of the Republic of South Africa will be applicable, regardless of the nationality of the user.


The above privacy notice may need to be updated from time to time and with good reason.

This Notice is current as of the Effective Date set forth at the top of the page. This Notice may change if there is a material change to the way information is handled at Aptotech, or to clarify our Notice or adjust clerical errors.

If any changes are made, we’ll post them on this page, so please be sure to check back periodically. If you continue to use Aptotech services or products, after those changes are in effect, you agree to the revised Notice.

Contact Us

In the event you have any concerns or complaints about our legal policies, practices or services, please contact us.

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